Managed and grew a portfolio of mid‑market clients, achieving 20% year‑over‑year revenue growth through targeted cross‑sell and upsell strategies.
Led quarterly business reviews and strategic planning sessions with clients to align product solutions with customer objectives and drive retention.
Collaborated with product, marketing, and support teams to deliver 95% customer satisfaction and maintain 90% renewal rates across assigned accounts.
Account Executive
Mar 2021 - Dec 2023
Hooli
Served as primary point of contact for 50+ small to medium business accounts, ensuring timely communication and issue resolution.
Conducted needs assessments and tailored proposals that increased product adoption by 30% across assigned accounts.
Tracked key account metrics and prepared detailed sales forecasts to inform leadership of trends and opportunities.
Sales Associate
Jun 2018 - Feb 2021
Stark Industries
Generated new leads through cold calling and email outreach, contributing to 25% of new pipeline opportunities.
Assisted senior sales staff in preparing proposals and presentations, ensuring accurate documentation and follow‑up.
Updated CRM records daily and maintained up‑to‑date account information to improve team efficiency and reporting accuracy.
Skills & Competencies
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relationship-building
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client-management
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sales-strategy
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negotiation
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contract-management
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crm-software
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data-analysis
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cross-selling
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communication
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presentation-skills
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problem-solving
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customer-retention
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time-management
Education
Hogwarts School of Business & Wizardry
B.B.A. in Marketing
Resume Writing Tips For Account Manager
Highlight quantifiable achievements, such as revenue growth percentages or client retention rates, to demonstrate impact.
Emphasize relationship‑building and communication skills through specific examples of successful client partnerships.
Showcase proficiency with CRM platforms and data analysis tools to illustrate technical competence.
Include leadership and cross‑functional collaboration experience to demonstrate readiness for account management.
Tailor your resume to align with the job description, incorporating relevant keywords and industry terminology.
Other Common Responsibilities For Account Manager
Identify upsell and cross‑sell opportunities and present additional products or services to clients.
Monitor contract renewals and negotiate agreements to maximize retention and profitability.
Coordinate internal teams to deliver on client expectations and resolve issues promptly.
Prepare regular performance reports and present insights to stakeholders and clients.
Develop and execute account plans to meet client objectives and revenue targets.
Common Essential Skills & Competencies
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lead-generation
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cold-calling
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customer-service
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pipeline-management
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account-reporting
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teamwork
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adaptability
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product-training
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market-research
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customer-onboarding
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presentation-development
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analytics-reporting
Resume Responsibilities Best Practices
✅ Strong Resume Bullet
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Grew annual revenue across a portfolio of 30 SMB accounts by 25% through targeted upselling and renewal strategies.
⛔ Weak Resume Bullet
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Handled multiple accounts and made sure clients were happy.
✅ Strong Resume Bullet
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Negotiated multi‑year contracts worth $3M total, securing favorable terms and expanding service offerings for key clients.
⛔ Weak Resume Bullet
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Helped with contracts and talked to clients about deals.
✅ Strong Resume Bullet
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Collaborated with marketing and product teams to launch a new service, resulting in 40% adoption among existing accounts.
⛔ Weak Resume Bullet
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Worked with different teams on new services and projects.
Resume FAQs
What is the ideal length for an account manager resume?
Aim for a one‑ to two‑page resume that concisely highlights relevant experience, achievements, and skills.
How should I emphasize my achievements versus responsibilities?
Focus on results by quantifying accomplishments like revenue growth, client retention, or successful project outcomes, and balance them with key responsibilities.
Should I include certifications or training on my resume?
Yes, list relevant certifications, workshops, or training programs that demonstrate expertise in sales, account management, CRM, or related areas.
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